Refunds and Returns Policy

all returns must be shipped within 2 weeks (14 days) of the recept date. after this period, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To start the process, please email hola@alameda-brand.com and let us know your order number, and the article(s) you want to return. We offer two return options:

1. We provide you with a return label via email, deducting the cost from your refund
2. You arrange and pay for your own return shipping (must be a tracked service)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your item must be unused and in the same condition that you received it, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within the next 5-7 working days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hola@alameda-brand.com.

If you need to exchange it for the same item, send us an email at hola@alameda-brand.com to begin the process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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